Privacy Policy | TaberConnect

1. Information We Collect

For Users (Customers):

Name, phone number, email address
Delivery address and location data
Order history and preferences
Payment information (processed securely through payment processors)
Profile picture (if provided)

For Restaurants:

Business name, license information, and registration details
Contact person name, phone number, and email address
Restaurant address and location data
Menu items, pricing, and availability information
Order records and transaction history
Bank account details for payments

For Delivery Personnel:

Name, phone number, email address
Vehicle details and license information
Location data for delivery tracking
Delivery records and performance data
Bank account details for earnings
Identity verification documents

Automatically Collected Information:

Device information (device ID, model, operating system)
App usage data and analytics
Location data (with your permission)
IP address and browser information
Cookies and similar tracking technologies

2. How We Use Your Information

To facilitate food ordering, processing, and delivery services
To connect users with restaurants and delivery personnel
To process payments and manage transactions
To provide customer support and respond to inquiries
To send order updates, notifications, and service-related communications
To improve app performance, user experience, and service quality
To personalize your experience and recommend restaurants or dishes
To ensure safety and security of our platform
To comply with legal obligations and prevent fraud
To analyze usage patterns and conduct research for service improvement

3. Sharing Your Data

We share your information only in the following circumstances:

With Restaurants: We share your order details, delivery address, and contact information with restaurants to fulfill your orders
With Delivery Personnel: We share your delivery address, contact information, and order details with delivery personnel to complete deliveries
With Payment Processors: We share payment information with secure payment processors to process transactions
Service Providers: We may share data with third-party service providers who assist in operating our platform (e.g., cloud hosting, analytics)
Legal Authorities: We may disclose information if required by law, court order, or to protect our rights and safety
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We do not sell your personal information to third parties for marketing purposes.

4. Location Services

We collect location data from Users, Restaurants, and Delivery Personnel to:

Enable accurate delivery tracking and real-time updates
Help delivery personnel navigate to pickup and delivery locations
Show nearby restaurants to users
Optimize delivery routes and improve service efficiency
Ensure safety and security of deliveries

Location services are only active when you grant permission and can be disabled in your device settings at any time.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Secure payment processing through certified payment gateways
Regular security audits and updates
Access controls and authentication mechanisms
Secure server infrastructure and data storage

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as:

Your account is active and in use
Necessary to provide our services to you
Required to comply with legal obligations, resolve disputes, or enforce agreements
Needed for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal data and information about how it is used
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data (where legally permitted)
Portability: Request a copy of your data in a portable format
Objection: Object to processing of your data for certain purposes
Withdrawal of Consent: Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by:

Posting the updated policy on our website and apps
Sending an email notification to your registered email address
Displaying an in-app notification

The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@tabberconnect.com

Phone: +91 99245 55535

Tabber Connect – Privacy Policy